Privacy Policy - WebTechAge Private Limited

Information We Collect

We collect two categories of information:

(a) Personal Identity Information (PII) : information that can identify you, such as:

• Full name, business name, email address, and phone number
• City, state, and billing/office address
• Payment and billing details (processed securely via third-party gateways — see Section 7)

(b) Non-Personal Information (NPII) : technical and usage data, such as:

• IP address, browser type, device information
• Cookies and website usage patterns
• Server logs, including pages visited and time of access

c) End-User / Mobile Data (for CPaaS Services) - As part of delivering WhatsApp API, Bulk SMS, RCS, and Missed Call Services on behalf of our business clients, we may process mobile numbers, message content, call logs, and delivery reports belonging to our clients' end customers. Webtechage acts solely as a service provider and passive conduit for this data; we do not originate this content, and our clients remain solely responsible for obtaining valid consent/opt-in from their end users before sending any communication.

How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our Services
• Deliver real-time notifications (SMS/WhatsApp/email) for missed calls, alerts, and campaigns
• Generate call analytics, delivery reports, and campaign performance dashboards
• Process payments and manage billing/subscriptions
• Communicate updates, technical changes, or promotional offers
• Improve website functionality and troubleshoot technical issues
• Comply with legal, regulatory, and TRAI/DoT requirements applicable in India

Cookies & Tracking Technologies

Our website uses cookies and similar technologies (including Google Analytics) to recognize returning visitors, understand usage patterns, and improve user experience. You may disable cookies through your browser settings; however, some website features may not function properly as a result.

Call, SMS & Message Logs Retention

Post the mandatory retention period required under law, business data and message logs are subject to automated archiving or secure deletion as per company data retention schedules

Virtual Number, Toll-Free Number & Ownership Transfer Policy

For clients using our Virtual Mobile Numbers, Toll-Free (1800/1860) Numbers, or Missed Call Numbers:

• Number allotment and transfer are governed by Department of Telecommunications (DoT), Government of India guidelines.
• Upon contract expiry, if a client wishes to retain ownership of an allotted number, a transfer request may be raised with us, subject to applicable transfer/processing charges.
• If a client initiates number release independently, they must coordinate directly with the concerned telecom operator; no additional fee is charged by Webtechage in such cases.
• All transfer requests must be completed within the timeline specified in the applicable Service Agreement.

Disclosure of Information to Third Parties

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: With vendors who support our operations (payment processing, hosting, analytics), under strict confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Legal Requirements: When required by law, court order, or to protect the rights, property, or safety of Webtechage, our users, or the public.
• Affiliated Entities: With group companies for purposes consistent with this Policy

Payment Information

Payment details (credit/debit card, UPI, net banking) are processed through secure, PCI compliant third party payment gateways. Webtechage does not store your complete card or banking credentials on its own servers.

Data Security

We implement industry standard technical and organizational safeguards - including encryption, access controls, and secure server infrastructure - in accordance with the Information Technology Act, 2000 and applicable rules, and the Digital Personal Data Protection Act, 2023. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

SMS / WhatsApp Opt-In & Opt-Out Policy

For promotional or transactional messages sent via our platform:

• End users must provide explicit opt-in consent before receiving marketing communications, as mandated by TRAI regulations and the Telecom Commercial Communications Customer Preference Regulations (TCCCPR).
• Recipients may opt out of future communications at any time using the unsubscribe/opt-out mechanism provided in each message.
• Our business clients are responsible for maintaining valid consent records for their end users.

Third-Party Platforms, APIs & Links

Our Services integrate with third party platforms, APIs, and network infrastructure, including but not limited to Meta (WhatsApp Business API), Google (RCS), and various telecom operators. These third parties operate independently and maintain their own privacy policies, terms of service, and operational rules.

WebTechAge does not control and is not responsible for policy modifications, account suspensions, message rejections, service downtime, or data practices initiated directly by these third party platform owners or telecom networks. Additionally, our website may contain links to external sites, which are governed by their respective privacy policies.

Children's Privacy

Our Services are not directed toward, and should not be used by, individuals under the age of 18. By using our Services, you confirm that you are 18 years of age or older.

Your Rights & Grievance Redressal

You have the right to access, correct, or request deletion of your personal information, subject to applicable law. For any privacy-related queries, complaints, or grievances, please contact our Grievance Officer:

Grievance Officer : Grievance Officer: Grievance Officer WebTechAge
Email: info@webtechage.com
Phone: +91 70656 80680 / +91 8650911303
Address: C-59, Sector 63, Noida, Uttar Pradesh, India, 201301

We aim to resolve all grievances within one (1) month from the date of receipt, in accordance with applicable Indian law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page will indicate the most recent revision. Continued use of our Services after any changes constitutes your acceptance of the updated Policy.