Terms & Conditions - Webtechage Private Limited

Eligibility & Registration

You must be at least 18 years old, or a duly authorized representative of a registered business, to use our Services.

Valid registration and complete KYC (Know Your Customer) documentation - including business proof, GST details, and authorized signatory information - is required before service activation.

You are responsible for keeping your account credentials, API keys, and login information secure. Webtechage is not liable for unauthorized access resulting from compromised credentials.

Customer Responsibilities & Compliance

You agree to use our Services in compliance with all applicable laws, including:

• TRAI (Telecom Regulatory Authority of India) and DoT (Department of Telecommunications) regulations
• The Telecom Commercial Communications Customer Preference Regulations (TCCCPR)
• Platform specific policies of Meta (WhatsApp), Google (RCS), and telecom operators
• Applicable data protection and consumer protection laws

You agree not to use our Services to:

• Send unsolicited promotional messages without valid consent/opt-in
• Transmit content that is unlawful, defamatory, obscene, or infringes third party rights
• Engage in spamming, phishing, or any fraudulent or malicious activity
• Send commercial communications to numbers registered under NDNC/NCPR without appropriate consent

It is your responsibility to obtain and maintain valid consent from your end users before sending any communication through our platform. Webtechage acts solely as a service provider and is not liable for the content of messages sent by you.

Billing, Payment & Invoicing

• Billing is calculated on a monthly cycle; the first invoice is prorated if service begins mid-month, with subsequent invoices billed for full months.
• Charges are based on actual usage recorded in our systems; usage beyond your subscribed plan or prepaid credits will be billed at prevailing rates.
• Basic onboarding is included with most plans. Advanced setups (dedicated numbers, custom IVR flows, heavy integrations) may incur a one time setup fee, quoted upfront.
• Invoices are due as per the agreed payment terms. Late payments may attract interest charges as specified in your service agreement.
• Discounts are available for annual commitments and high-volume usage.
• All prices are exclusive of applicable taxes, which will be charged as per prevailing law.
• Invoice disputes must be raised in writing within a reasonable period from the date of invoice.

Refunds & Credit Validity

Prepaid credits are valid for the period specified at the time of purchase.

Refunds are generally not available for unused credits, platform/setup fees already billed, or charges arising from policy violations or incorrect usage.

Any exceptions will be handled on a case-by-case basis as per the specific service agreement.

Service Availability & Third Party Dependencies

• Our Services are provided on a best-effort basis. While we target high availability, we do not guarantee uninterrupted, error free, or continuous operation.
• Our Services depend on third-party infrastructure - including telecom networks, Meta's WhatsApp Business Platform, and Google's RCS infrastructure - and we are not liable for service interruptions caused by such third-party dependencies.
• Scheduled maintenance may cause temporary interruptions; we will make reasonable efforts to notify you in advance where possible.

Number Allocation & Ownership

Toll free numbers, virtual mobile numbers, and missed call numbers allotted to you are governed by Department of Telecommunications (DoT) guidelines. Ownership, transfer, and release of such numbers are subject to our Number Transfer Policy, available on request or as detailed in our Privacy Policy.

Term & Termination

• These Terms remain effective for as long as you use our Services.
• Either party may terminate the service agreement by providing written notice as specified in your applicable service plan.
• We reserve the right to suspend or terminate Services immediately, without notice, in cases of non-payment, suspected breach of these Terms, illegal use, spamming, or violation of platform/regulatory policies (TRAI, Meta, Google).
• Termination does not relieve you of payment obligations for Services already rendered.
• WebTechAge shall not be liable for account suspensions, template rejections, or bans imposed directly by Meta (WhatsApp), Google, or Telecom Operators due to client's non-compliance with platform-specific messaging policies

Limitation of Liability

To the maximum extent permitted by law, WebTechAge shall not be liable for any indirect, incidental, or consequential damages including loss of profits, business, or data arising from your use of our Services. Our total liability for any claim shall be limited to the amount paid by you for the Services in the three (3) months preceding the claim.

We provide no guarantees regarding campaign outcomes or business results unless expressly agreed in writing.

Indemnification

You agree to indemnify and hold harmless Webtechage, its directors, and employees from any claims, damages, or expenses arising from your use of the Services, your breach of these Terms, or violation of applicable laws or third party rights.

Intellectual Property

All platforms, software, APIs, content, and proprietary technology used to deliver our Services remain the exclusive property of Webtechage. You retain ownership of your own business content and data, subject to the limited license granted to us to deliver the Services.

Confidentiality

Both parties agree to protect each other's confidential business information disclosed during the course of the engagement, and to use it solely for the purposes of this Agreement.

Data & Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our Services, you consent to the practices described therein.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar (Noida), Uttar Pradesh, India. We encourage resolution of disputes through direct communication before pursuing formal legal action.

Amendments

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via our website or email. Continued use of our Services after such changes constitutes your acceptance of the updated Terms.